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7th Annual Pharma Customer Experience Management Summit

1 – 3 September 2020 | Vienna

It’s well known that pharmaceutical industry is a step behind in customer experience in comparison with other industries due to strong regulations. The world is transforming to digital and pharma has to transform as well. It’s time now to change the traditional mindset and shift to modern and personalised experience of all the pharma customers – from HCPs to patients.

This unique pharma customer experience event will definitely provide you with lessons learned and give you valuable tips shared by senior-level decision-makers. You will also benefit from remarkable networking opportunities due to limited seats of this business meeting. Do not hesitate and book the dates 1-3 September 2020 for this inspiring pharma customer experience conference in Vienna!

Request Full Programme Register Online
Now Hosting: WEBINARS

Looking to present your product or solution
on a webinar to hundreds of professionals?

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Julien
PAHUD

International Customer Analytics Director

David
YATES

Global Product Director

Ronnie
CHOUDHARY

Senior Director, Global Customer Strategy

Sunita
PATNAIK

Director, Digital Engagement Team - Digital CX and Brand Optimisation

Sandrine
PIOTELAT

Senior Director, Patient Experience Strategy & Implementation

Patrik
GRANDITS

General Manager & CEO, Nordic Region

EXPERIENCE BASED CASE STUDIES

Smart Data and Smarter Analytics

Pfizer will share how a firm can scale up segments and personas, and more importantly, personalise associated content and communication strategies with HCPs.

Pfizer

Telling Patient Stories with Aardman Animations

Harnessing the patient voice is vital to learn more about the patient experience of COPD care and treatment. Storytelling can be a great way of engaging audiences and this is where Aardman come in!

GlaxoSmithKline

Delivering the Best Individual Experience to Patients

If we want to be successful, launching products is not enough anymore, we need to launch experiences.

UCB

HOT CONFERENCE TOPICS

Will Be Discussed

  • The evolution of pharma strategies to address the needs of patients as consumers
  • Precision medicine in oncology – The pharma’s new role in healthcare
  • Alternative ways to customise HCP communications – Smart Data and Smarter Analytics
  • Digital customer experience in pharma
  • Personalisation in CEM – The use of omnichannel in personalised marketing
  • Patient experience – Getting closer to the patient
  • Launch inspiration in the ever-changing environment
  • Building a holistic and cross-functional approach in pharmaceutical customer experience

WHAT DELEGATES SAID

About Allan Lloyds Events

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FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

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