6TH ANNUAL PHARMA CUSTOMER EXPERIENCE MANAGEMENT SUMMIT2 -4 APRIL 2019, VIENNA
SUMMIT IS OVER
2 April 2019 I 15.00 – 16.00
From touchpoints to journey
- Meeting and exceeding customers’ expectations across their journey leading to a better brand perception and customer satisfaction
- Creating compelling stories and experiences enriched by strong content
- Following the customer journey and taking the targeted actions
- What are the key steps to increase the brand awareness
- Mapping the customer journey and analysing data, measuring the satisfaction
2 April 2019 I 16.00 – 17.00
Digital Transformation and Technology in CEM
- Choosing the right technology and tools in order to provide better experiences
- What is the value delivered to the customers with the help of digital?
- How do we support our customers during digital transformation?
- Do all the customers want to become digitised?
A SPECIAL THANK YOU TO OUR SPONSORS