10 - 12 April 2018 - Vienna

5th Annual Pharma Customer Experience Management Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Phillipe
KERBY
Director, Customer Engagement Platform
Priya
KHULLAR
Head of Customer Experience, Insight and Multichannel Engagement
Danny
DONKERS
Therapeutic Area Director Respiratory Benelux & Nordics
Patric-Alexander
JARCHOW
Head of Global Multi-Channel Strategy and Execution
Kirsten
DETRICK
Head, Central Europe and Managing Director, Austria
Rikke
LYNCH
Head of Customer Operations UK
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • How is customer centricity changing pharma CEM?
  • Collecting data and feedback strategy to provide personalized experience
  • The rise of chatbots in the business
  • Modern ways of interacting with payers, providers and patients
  • Social media and apps to attract millennials
  • Progressive ideas for boosting business with multichannel strategy
  • Customer engagement in digital world
  • Designing a customer-centric digital transformation
  • mHealth and the use of digital technologies

WHAT DELEGATES SAID

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